Frequently Asked Questions

DigitalPox offers flexible plans designed for independent artists and labels. You can view our current plans, pricing, and features on the Pricing page.

Your music will not be taken down if your subscription expires. Your existing releases will remain live on streaming and download platforms.

If your paid subscription expires, your account will automatically move to our 70% revenue-share plan. You can continue earning royalties from your music without having to re-upload your releases.

Yes. You can upgrade your plan at any time to receive a higher revenue share and access additional features.

Your royalties will continue to be tracked, and your revenue share will automatically change to 70% when your paid subscription ends.

DigitalPox accepts payments through UPI and bank transfer. We support all major UPI payment methods and bank transfer options.

The revenue shown in your DigitalPox dashboard is the final revenue amount calculated according to your agreement or subscription plan. It reflects the revenue share you are entitled to receive based on the terms of your selected plan or agreement.

The first royalty report is issued after 6 months, and every 3 months thereafter.

70% royalty share (You / Label)
30% royalty share (DigitalPox)

Note: The royalty percentage can be changed by mutual agreement depending on the maximum number of songs released per month.

To request the removal of a release, log in to your DigitalPox dashboard and submit a removal request through the Support section.

Once your request is approved, your release will be removed from stores within 7–10 official working days.

Please note: A release can only be removed if it has been live for more than 30 days.

Currently, DigitalPox does not offer removal from individual stores on request.

However, paid-plan users may contact our Support team to discuss removing a release from YouTube Music or YouTube Content ID. Such requests are reviewed on a case-by-case basis.

Yes. You can request changes or removal of your release 7–10 days after it goes live on stores.

Please note that multiple changes to the same release cannot be requested separately on different dates. All required changes must be submitted together in a single request.

A DigitalPox SmartLink is a single link that makes it easy for your fans to find and listen to your music across supported streaming platforms.

SmartLinks are currently available exclusively to Premium Plan users. If you have an active Premium subscription, you can find your SmartLinks in your DigitalPox dashboard.

If you have a DigitalPox account with any active plan, you can contact our Support team directly through your dashboard by submitting a support ticket.

If you are not a DigitalPox user, you can contact us through the email address provided on our Contact Us page. You can also fill out our Contact Us form or contact us using the phone number listed there.

Our Support team is available Monday to Friday, from 11:00 AM to 6:00 PM.

Support is closed on Saturday and Sunday.

We only distribute songs for which you hold full rights.

The following types of songs are NOT accepted for distribution:
- Songs created fully or partially using AI (Artificial Intelligence)
- Songs based on the melody, composition, or musical structure of any original song
- Remix, Lofi, Slowed, Reverb, Mashup, Cover, Version, or any other altered form of an original song
- Songs recorded during a Live Show, Stage Performance, or Concert
- Any song for which you do not hold the copyright, master, or distribution rights

We only distribute the following types of songs:
- Songs that are fully original and composed by you
- Original songs inspired by Folk Songs but independently created with new lyrics, new melody, and new music, for which you hold all rights

If you send any content or request between Monday and Saturday, 11 AM to 8 PM, it will be processed by us within a minimum of 10 minutes and a maximum of 30 minutes.

Any further time taken after that is on the platform side — from our side, your work is already completed at that point.

No, currently DigitalPox is not serving any video platforms. We’ll notify if any video service is introduced in future.

DigitalPox does not allow remixes, mashups, covers, or lo-fi content unless you own the content or hold 100% of the rights to it. AI-generated content is also not allowed.

Yes. DigitalPox can help promote your music through playlist pitching. This service is available to artists with an active paid subscription.

If you would like to submit your music for playlist pitching, you must upload your release to the DigitalPox dashboard at least 21 days before its release date. This gives our team enough time to review and pitch your music to relevant playlists.

Yes. DigitalPox provides YouTube Ads marketing as a separate promotional service. This service is charged separately from your DigitalPox subscription.

Any views or promotional traffic provided through our YouTube promotion service are generated through Google Ads / YouTube Ads, ensuring that your music is promoted through Google's official advertising platform.

For pricing and available promotion options, please contact our Support team.

Artificial streaming uses deceptive methods like bots and click farms to inflate the number of streams on a song. It’s also known as streaming fraud and artificial streams on your music can have serious consequences - even if you were inadvertently involved.
Link: https://youtu.be/gTXO0QNEXgE

The risks of artificial streaming:
- Removal of music: Spotify and other streaming services have strict measures in place to detect artificial streaming. If your music is found to have artificial streams, it may be removed from platforms.
- Lost royalties: Earnings from artificial streams will not be paid out. Artificial streams are also responsible for devaluing the royalties paid for genuine streams.
- Account closures: Use of artificial streaming can lead to suspensions and even the closure of your Ditto Music account.
We will impose these penalties on the accounts flagged for artificial streaming if necessary. But we guarantee these penalties will in no way negatively impacts artists who did not release the violating tracks.

How to avoid artificial streams
Don’t pay for any service that guarantees streams or playlist placements on Spotify or any other platform. Some companies might use misleading marketing to convince you they offer streams from genuine listeners, but this isn’t true.

Before hiring a music promotion service, do thorough research to make sure they only use legitimate techniques to promote your music.

Music Streaming Platforms: JioSaavn, Amazon, Spotify, Meta (Facebook + Instagram + WhatsApp), Snap, TikTok, 7digital, iTunes/Apple Music, Tidal, Deezer, Pandora, Audible Magic, Anghami, Boomplay, YouTube Topic + YouTube Music, Mix Cloud, Awa, Jaxsta, Touchtunes, Napster, Netease, iHeart, Soundcloud, KKBox and more.

Other Platforms: YouTube, YouTube Content ID (Content ID is available only if the song has uniqueness), and YouTube Music.

CRBT (Caller Tune) Platforms: JioTunes — Caller Tune activates after 10k+ streams. Once the song is live on the platform, the caller tune becomes available within 45-84 days.

Music distribution is processed Monday to Friday, 10 AM to 5 PM.

Time taken for a song to go live/public on platforms: 48-72 hours.

Note:
- Going live typically takes 48-72 hours (if submitted during official hours)
- If submitted between Friday and Sunday, the song will be processed on Monday and go live within 48-72 hours from Monday
- Songs sometimes go live in less than 48-72 hours, but this does not mean every song will go live faster — please plan around the standard 48-72 hour window

Copyright claim removal is prioritized Monday to Friday, 10 AM to 5 PM.

Note: A copyright claim will only be removed from your main video (the primary video for the song). It will not be removed from any of your other channels.

If a removal request is sent during official hours (Monday-Friday), the claim is typically removed within 6-12 hours. If sent on Saturday or Sunday, processing begins after 11 AM Monday and takes another 6-12 hours.

Claims are sometimes removed faster, but this does not mean every claim will be removed quickly — please plan around the standard 6-12 hour window.

Copyright claims cannot be processed for videos that are in Draft, Private, Scheduled, Premiere, or Deleted status. Please check your video visibility status before sending the link and make sure it is set to Public or Unlisted.

Artwork / Inlays / Poster (Cover Art):
- File format: .jpg / .png
- Minimum resolution: 3000 x 3000 pixels

Format: .wav or .mp3
Sample rate: 44.1 kHz or higher
Bit depth: 16-bit or higher
Channels: Stereo (2-channel)